Privacy Policy

Last updated: May 19, 2026

Welcome to Mikel Soft e.K. (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase software licenses, use our services, download products, or interact with our WordPress plugins and custom applications.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Full name
Billing address
Email address
Phone number
Company name
VAT / Tax ID
Payment information (processed securely via third-party payment providers)

Technical Information

IP address
Browser type
Device information
Operating system
Language settings
Referral URLs
Usage statistics

Order & License Information

Purchased products
License keys
Activation data
Download history
Support requests

2. How We Use Your Information

We use your information to:

Process and deliver orders
Send license keys and invoices
Provide customer support
Improve our products and services
Prevent fraud and unauthorized access
Comply with legal obligations
Send important service-related notifications
Improve website performance and user experience

We may also send promotional emails if you have given consent. You can unsubscribe at any time.

3. Payment Processing

Payments are processed through secure third-party payment providers such as:

PayPal
Stripe
Amazon Pay
Credit/Debit Card processors

We do not store full credit card information on our servers.

4. Cookies

Our website uses cookies and similar technologies to:

Remember user preferences
Maintain shopping cart sessions
Analyze traffic and performance
Improve security
Personalize user experience

You can disable cookies in your browser settings, although some features of the website may not function properly.

5. Third-Party Services

We may use third-party services including:

Google Analytics
Cloudflare
Payment gateways
Marketing platforms
Fraud prevention services
Review platforms

These providers may process limited information according to their own privacy policies.

6. Software Licensing & Activation

Some software products may require:

Online activation
License validation
Device verification

Activation systems may temporarily process technical identifiers solely for licensing and anti-fraud purposes.

7. Data Retention

We retain customer and order information only for as long as necessary to:

Provide services
Comply with tax and accounting laws
Resolve disputes
Prevent fraud

8. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

SSL encryption
Firewall protection
Access restrictions
Security monitoring

However, no online system can guarantee absolute security.

9. Your Rights

Depending on your country or region, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Object to certain processing
Request data portability

To exercise these rights, contact us using the information below.

10. Children’s Privacy

Our services are not intended for individuals under the age of 13.
We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy periodically.
Changes become effective immediately upon publication on this page.

12. Contact Information

If you have questions regarding this Privacy Policy, you may contact us at:

IVAN-MIKEL PARRADO BENAVENTE
Email: info@mikelsoftek.com
Website: Mikel Soft e.K.